Terms and Conditions zpley — Rights, Responsibilities & Platform Guidelines

Welcome to zpley. These Terms and Conditions ("Terms") constitute a binding agreement between you ("User" or "Member") and zpley ("we", "Platform") governing the use of all services, products, and features offered through the zpley website and mobile app.

By registering an account, accessing the platform, or using any zpley service, you are deemed to have read, understood, and agreed to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, please stop using the zpley platform immediately.

These Terms are to be read together with Privacy Policy and Responsible Gaming Policy zpley, all of which together form the entire agreement between you and zpley.

To register and use zpley's services, you must meet the following eligibility requirements without exception:

• Aged 18 years and above at the time of registration.
• Not a citizen or resident of any jurisdiction where online gambling is prohibited.
• Have never been declared bankrupt or are currently undergoing bankruptcy proceedings.
• Are not currently on any gambling regulatory body's self-exclusion list.
• Register on a personal capacity and not on behalf of any other individual or entity.

Zpley reserves the right to request proof of identity and age at any time. Failure to provide satisfactory proof within the specified period may result in account suspension or closure. Each individual is only permitted to have one account only — having duplicate accounts is a serious violation of these terms.

When registering a zpley account, you are required to provide accurate, complete, and up-to-date information. Required information includes your full name, phone number, email address, and date of birth. zpley conducts a Know Your Customer (KYC) process to verify the identity of each member.

Documents that may be required for KYC verification include:

• Valid Malaysian Identity Card (MyKad)
• Valid Malaysian passport (if applicable)
• Latest bank statement or proof of current residential address
• Payment method details used for deposits

Accounts that have not completed full KYC verification may be subject to restricted deposit and withdrawal limits. Once KYC is successfully verified, these limits will be lifted automatically. zpley processes all KYC data in accordance with strict data protection policies and does not share this information with third parties without your consent, except as required by law.

Zpley supports a wide range of payment methods commonly used in Malaysia, including FPX (online bank transfer), DuitNow, Touch 'n Go eWallet, and GrabPay. All transactions are conducted in Malaysian Ringgit (MYR) and processed through a secure payment gateway with 256-bit SSL encryption.

• Minimum deposit: RM 10 (depending on payment method)
• Deposits must be made from an account or wallet registered in your own name
• Zpley does not accept deposits from third parties or accounts held in a company name
• Deposited funds may only be used for gaming activities on the zpley platform

All deposits are final once confirmed by the system. If an unexpected delay occurs, please contact our support team with proof of transaction and we will investigate within 24 hours. zpley is not responsible for any fees or charges imposed by third-party banks or e-wallet providers.

Withdrawals from your zpley account are subject to the following conditions:

• Account must have completed full KYC verification before the first withdrawal is processed
• Minimum withdrawal: RM 30
• Funds must be withdrawn to the same payment method used for your deposit
• Withdrawals are processed within 15 to 30 minutes for verified accounts
• First-time withdrawals may take up to 24 hours for additional verification

If you have an active bonus with unfulfilled wagering requirements, withdrawals may be restricted or delayed until those requirements are met. All withdrawal requests are subject to compliance and anti-money laundering (AML) review. zpley reserves the right to request additional documents before processing large withdrawals.

In exceptional circumstances such as suspected fraud or an ongoing investigation, zpley reserves the right to temporarily suspend a withdrawal until the investigation is resolved. We will notify you of any such delay within a reasonable timeframe.

Zpley offers a variety of promotions and bonuses to its members, including welcome bonuses, weekly cashback, free spins, and other periodic offers. All promotions are subject to specific terms stated on the Promotions.

General conditions that apply to all promotions:

• Each promotion may only be claimed once unless otherwise stated
• Bonuses carry wagering (rollover) requirements that must be met before withdrawal
• Bonuses have an expiry period — expired bonuses cannot be recovered
• Promotion abuse, including hedging, opening multiple accounts, or manipulating wagering requirements, is strictly prohibited
• Zpley reserves the right to void bonuses and related wins if misuse is suspected

Zpley reserves the right to modify, suspend, or terminate any promotion at any time. Changes will be communicated via the website or app before taking effect.

All games on the zpley platform use a Random Number Generator (RNG) certified by an independent auditing body. This ensures that every spin, card hand, or game outcome is random and cannot be manipulated by any party, including zpley itself.

Users are prohibited from:

• Using automated software or bots to play or manipulate game outcomes
• Communicating or colluding with other players to manipulate outcomes in multiplayer games
• Exploiting any bugs or technical vulnerabilities on the platform — bugs must be reported to support and not exploited
• Using a VPN or proxy to conceal your true location in order to bypass regional restrictions

Wins obtained through means that violate these rules will not be paid out and the account in question will be closed. In the case of jackpot wins or exceptional wins, zpley reserves the right to request additional verification before processing payment — this is a standard procedure to ensure the validity of the win.

You may close your zpley account at any time by contacting our support team. Before closure, ensure all remaining balances have been withdrawn in accordance with the applicable terms. If any bonus wagering requirements remain unfulfilled, the bonus balance will be forfeited.

Zpley reserves the right to suspend or close a user's account without prior notice in the following circumstances:

• Violation of any term in this document
• Fraud, manipulation, or suspected dishonest activity
• Promotion or payment system abuse
• Failure to provide verification documents within the specified timeframe
• Actions that may pose a risk to zpley or other users
• Directed by a law enforcement or regulatory authority

In closure cases involving confirmed fraud, zpley reserves the right to freeze and/or forfeit all funds in the account. For closures due to other non-fraud reasons, the cash balance (excluding bonuses) will be returned in accordance with standard withdrawal procedures.

Zpley is committed to protecting the privacy and security of your personal data. Full details on how we collect, use, and protect your data are outlined in the Privacy Policy which forms part of this agreement.

You are responsible for:

• Keep your account password confidential and do not share it with anyone
• Ensure that the device you use to access zpley is secure and free from malware
• Notify zpley immediately if you suspect unauthorized access to your account
• Keep your account information up to date whenever changes occur

Zpley will never ask for your password through any communication channel. If you receive such a request, please ignore it and report it to us immediately as it is most likely a phishing attempt.

Zpley services are provided "as is". While we strive to keep the platform running smoothly at all times, we cannot guarantee completely uninterrupted service due to factors beyond our control, such as internet outages, system maintenance, or unforeseen events.

Zpley is not liable for:

• Loss or damage arising from the user's internet connection failure
• Losses incurred as a result of betting outcomes — betting is a risk-based activity
• Indirect, incidental, or consequential damages arising from the use of the platform
• Service disruptions caused by scheduled maintenance or technical emergencies

Zpley's maximum liability to any user under any circumstance is limited to the net deposit amount made by that user in the 30 days preceding the claim. This exclusion does not apply in cases of gross negligence or fraud committed by zpley.

Zpley reserves the right to modify, add, or update any part of these Terms and Conditions at any time. Any material changes will be communicated to users via registered email, in-app notification, or website announcement with at least 7 calendar days before the changes take effect.

Continued use of the zpley platform after the effective date of any term changes constitutes your acceptance of the updated terms. If you do not agree with the changes, you may close your account before the new terms take effect.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the zpley team is ready to assist you. We operate 24 hours a day, 7 days a week.

You can reach us via:

• Live Chat: Available directly on the zpley website or app
• Support Email: [email protected] (response within 24 hours)
• FAQ Section: Visit FAQ page for answers to frequently asked questions

For formal complaints, please send an email with the subject line "Official Complaint" along with your account number and full details of your grievance. We are committed to resolving every complaint fairly within 5 business days.

These Terms and Conditions were last updated on 1 June 2026 and supersede all previous versions. zpley © 2026. All rights reserved.